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News Release
For Immediate Release:

Contact: Kristine Tanzillo
Dux Public Relations
972-889-9577 Voice
Kristine@duxpr.com

LTC's New Approach to SAP Training Boosts
Employees' Productivity

Tool Training Gives End Users the Big Picture

DALLAS, March 26, 2002 - Aiming to fill a gap in the way corporate employees are trained in the use of SAP software, Luttrell Training and Consulting (LTC) has launched a line of training classes to make employees more effective and less dependent on company help desks.

Too many companies train their employees in isolated SAP transactions using a step by step approach, which does not help the user understand the transaction and why they are doing what they are doing, said Ginger Luttrell, president and founder of LTC. The SAP tool training offered by LTC was developed from an end-user perspective, unlike other SAP training, which targets the technical and procedural aspects of the system. It gives employees a deeper understanding of specific transactions and greater insight into the capabilities of those transactions, which helps them and their companies get more out of the SAP system.

The training classes grew out of LTC's business process consulting practice, when Luttrell saw firsthand how so many training programs fall short of enabling the user to work independently and efficiently with the system. The classes are held onsite at LTC's Dallas training facility. A typical class has a dozen students and is held in a relaxed and comfortable business environment, providing hands-on training on state-of-the-art personal workstations.

"What we have found is that companies emphasize how their employees should perform specific transactions unique to their company without educating the user on the tools and capabilities within the transactions," Luttrell explained. "The users don't grasp the transaction in its entirety and how it fits into the bigger SAP picture or how their transaction affects other parts of the business if it is improperly performed."

The LTC training emphasizes the elements of SAP that employees can leverage to become more productive. Through LTC's training, employees will become more self-sufficient and less intimidated, and won't need to call the IT department for help at every problem they encounter.

Typically, the end user employees who use the SAP system range from managers and executives to administrative assistants, clerical workers, accounting and finance personnel, warehouse and shipping workers, and manufacturing employees. Essentially, anyone who needs to input or extract data from the SAP system to perform their job can benefit from LTC's training.

For companies, end user training creates employees who are able to solve their own problems and who can utilize SAP as a tool to enhance their jobs. When companies need to move employees from department to department, the employees can take their broader skills with them. Employees benefit because their knowledge enhances their skills and capabilities, making them more valuable to their company.

"What we emphasize in the training is turning employees into intelligent assets," Luttrell said. "When they return to their offices, they can identify, recommend, and implement new procedures that enhance their performance and make their companies' business processes more efficient."

LTC provides the training classes as part of its business process consulting practice and also as a standalone offering. LTC can also customize training programs to fit companies' specific needs. The classes are taught by learning facilitators with more than 20 years of education and training experience, working for major corporations. To help improve student's retention levels, LTC uses a variety of games and interactive activities to engage students in the learning process. The training methodology is based upon adult learning and retention models.

A full-course catalog is available online at www.LTCinsight.com. Courses include an SAP overview, basic navigation, reporting, and single transaction-based courses for purchase requisitions, sales orders, production orders, and material master transactions. Attendees can register online. Course offerings average $50 per hour and range from four to 16 hours. LTC also develops client specific applications wrapped around its content, which reduces the cost associated with developing customized training programs.

Luttrell Training and Consulting is an education-based training and consulting company focused on business processes. LTC develops and delivers solutions that improve employees' productivity and corporate efficiency. Through education and training and the alignment of business processes, LTC infuses corporations with the knowledge and understanding necessary to fully leverage their enterprise resource systems throughout all levels of their companies. For more information about LTC, visit www.LTCinsight.com.

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